Terms & Conditions

NoorNordic Travel and Tourism L.L.C

License number: 1297231


Approved by NoorNordic’s Management Team in May, 2024


1. Agreement

By booking a trip with NoorNordic, you agree to accept these Terms and Conditions. Please read them carefully as they set out your rights and obligations.

2. Booking and Payment

  1. Booking Process:

    • All bookings are subject to availability.

    • A booking is confirmed only when we receive the required payment and you receive a confirmation email from us.

  2. Payment Terms:

    •  The full trip cost is required at the time of booking, unless stated otherwise.

3. Cancellations and Refunds

  1. Cancellation by You:

    • If you need to cancel your trip, you must notify us in writing.

    • Cancellation fees are 50% of the trip cost, unless stated otherwise.

      No refunds will be given for unused portions of the trip.

  2. Cancellation by Us:

    • We reserve the right to cancel any trip due to insufficient participants or other factors beyond our control. In such cases, you will receive a full refund of all payments made to us.

    • We are not responsible for any additional expenses incurred by you as a result of your booking, such as visas, vaccinations, or non-refundable flights.

4. Travel Insurance

  1. Mandatory Insurance:

    • Travel insurance is mandatory for all participants. Your insurance must cover personal accident, medical expenses, and repatriation in the event of illness or injury.

5. Health and Safety

  1. Health Requirements:

    • You are responsible for ensuring that you are in good health to participate in the trip. 

    • We reserve the right to refuse participation if you have not disclosed relevant medical information or if we believe your health may compromise the safety and enjoyment of the group.

  2. Safety Measures:

    • All participants must follow the safety instructions provided by staff of the resort, activities and NoorNordic.

    • You must comply with all local laws and regulations.

    • We reserve the right to remove any participant who poses a risk to themselves or others.

6. Liability

  1. Our Responsibility:

    • We are responsible for providing the services described in our trip itineraries, subject to reasonable changes.

    • We are not responsible for any loss, damage, injury, or death resulting from acts of God, natural disasters, war, terrorism, civil unrest, strikes, illness, quarantine, or any other cause beyond our control.

  2. Your Responsibility:

    • You are responsible for your personal belongings during the trip.

    • You must ensure that you have all necessary travel documents, including passports and visas, and comply with any health or other requirements of the destination.

7. Changes to Itinerary

  1. Amendments by You:

    • If you wish to make changes to your booking, we will try to accommodate them, but it is not guaranteed. Any changes may be subject to additional charges.

8. Complaints

  1. Reporting Issues:

    • If you have a complaint during the trip, you must immediately inform your appointed NoorNordic contact, who will try to resolve the issue.

    • If the issue is not resolved to your satisfaction, you must notify us in writing within 10 days of the trip’s end.

9. Governing Law

  1. Jurisdiction:

    • These Terms and Conditions are governed by the laws of the United Arab Emirates, and any disputes will be subject to the exclusive jurisdiction of the courts of Dubai.

10. Photography and Marketing

  1. Permission:

    • By participating in a NoorNordic trip, you grant us permission to use photographs and videos from the trip for promotional and marketing purposes. You may waive this consent by informing us in writing before the start of the trip.

11. Privacy Policy

  1. Data Protection:

    • We are committed to protecting your privacy. Personal information provided by you will be used to fulfill our obligations and provide you with the best possible service. For more details, please refer to our Privacy Policy.

These Terms and Conditions constitute the entire agreement between you and NoorNordic. By booking a trip with us, you acknowledge that you have read, understood, and agree to these terms.